about The Customer
Formed on Oct. 1, 1994, the US Army Medical Command (MEDCOM) centralize the Army’s medical services to enhance readiness and deliver health care. With the origins tracing back to the Revolutionary War, MEDCOM oversees a broad network of medical facilities and programs supporting the health and readiness of military personnel.
Its impact extends to major conflicts and global humanitarian missions, emphasizing the Army’s commitment to both combat readiness and long-term service member well-being.
The RhyBus Challenge
Without transparency over when contracts would renew, acquisition planning was often reactive, contributing to stress and operational inefficiency.
Stakeholder reviews were disjointed, with little transparency over what comments or questions others had asked in previous meetings or over email
The RhyBus Solution
Streamlines critical processes such as customer support and provide workload management so leadership can allocate resources and manpower according to the most pressing issues.
This led to military flight personnel being able to fit their workloads into a normal workday while also increasing output.
Results
Streamlined Decision-Making
Reduced decision processing time from 8 months to 2 weeks
Saving Money
Cut contract costs due to redundancy by 16%
Efficient Cost of Ownership
Reduced the total cost of ownership by 33%
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