The Business Problem
about customer
Formed on Oct. 1, 1994, the US Army Medical Command (MEDCOM) centralized the Army’s medical services to enhance readiness and health care. Tracing its origins to the Revolutionary War, MEDCOM now oversees various medical facilities and programs, supporting military personnel’s health and well-being. Its impact extends to major conflicts and humanitarian missions worldwide, emphasizing the Army’s commitment to both combat readiness and the well-being of its members.
Challenge
Without transparency over when contracts would renew, acquisition planning was often reactive, contributing to stress and operational inefficiency. Stakeholder reviews were disjointed, with little transparency over what comments or questions others had asked in previous meetings or over email
Solution
Streamlines critical processes such as customer support and provide workload management so leader ship can allocate resources and manpower according to the most pressing issues. This led to military flight personnel being able to fit their workloads into a normal workday while also increasing output.
Results
Streamline Decision Making
Reduced decision processing time from 8 months to 2 weeks
Saving Money
Cut contract costs due to redundancy by 16%
Efficient Cost of Ownership
Reduced the total cost of ownership by 33%
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