Skip to content Skip to footer
Menu Close
Close
Schedule a Demo
Schedule a Demo
CUSTOMER SERVICE MANAGEMENT SOLUTION

Transform Customer Service from Days to Hours

Reduce inquiry resolution time from 15-30 days to 0-3 days with modern customer service automation. Eliminate email chaos and provide complete transparency for over 145,000 users managing 35,000+ support tickets monthly.

customer service
COMPREHENSIVE CUSTOMER SUPPORT SOLUTIONS

Modern self-service and automated workflows

Complete Inquiry Tracking

Customers submit and track inquiries with full transparency. Automatic notifications keep everyone informed at every step of the resolution process.

Self-Service Knowledge Base

Empower customers to find answers instantly with searchable articles, FAQs, and quick links. Reduce support volume while improving satisfaction.

Powerful Analytics

Identify training needs, allocate resources effectively, and make data-driven decisions with comprehensive trend analysis and workload visibility.

Modernize Customer Service at Enterprise Scale

Enterprise-grade customer service for modern organizations.
Centralized portal that replaces email chaos with organized workflows, providing 24/7 self-service access and complete visibility for both customers and support teams across the entire organization.

Proven results across the Air Force

The Air Force transformed customer service for financial operations, serving 145,000 users and resolving over 327,000 inquiries with dramatically faster response times.

Air Force Financial Management replaced in-person and email-based customer service with the Comptroller Services Portal (CSP). The modern platform provides 24/7 access for customers to submit and track financial inquiries while giving leadership unprecedented visibility into operations.

Read More

145,000+

Active Users
Serving personnel worldwide

35,000+

Monthly Tickets
Resolved with complete transparency
Common Questions

Frequently asked questions

Learn more about how RhyBus transforms customer service and support operations.

RhyBus solutions are typically deployed within 4-6 months from contract award to full production. Our team works closely with your organization to ensure a smooth implementation that fits your timeline and operational needs.

RhyBus automates the entire customer service lifecycle including inquiry submission and tracking, automated routing to appropriate teams, status notifications, self-service knowledge base, and comprehensive analytics. Customers have 24/7 access to submit requests and check status.

The knowledge base provides searchable articles, FAQs, and quick links that help customers find answers instantly. Analytics identify common questions, allowing you to continuously improve content and reduce support volume while improving customer satisfaction.

Yes. RhyBus is built on Microsoft 365 and integrates seamlessly with your existing tools including email, document management, and financial systems. The platform works within your current infrastructure without requiring extensive changes.

RhyBus uses capabilities-based pricing, not traditional per-user licensing. This flexible approach ensures the total cost of ownership fits your organization's needs and scales appropriately—even for large user bases like the Air Force's 145,000+ users.