ABOUT CUSTOMER
Joint Base Elmendorf-Richardson (JBER) is a combined United States military facility located in Alaska. Formed by the merger of Elmendorf Air Force Base and Fort Richardson, an Army installation, JBER serves as a multipurpose facility that supports U.S. military operations in the Pacific and Arctic regions. Home to various units from the U.S. Army, Air Force, Navy, and Coast Guard, the base provides a range of capabilities including air superiority, surveillance, tactical airlift, and ground combat support.
CHALLENGE
Personnel leadership was using a disconnected legacy process that created long delays in managing Career Development, Customer Support, Force Management, Installation Readiness, and Personnel Systems Management operations.
SOLUTION
Streamlines critical processes such as customer support and provide workload management so leadership can allocate resources and manpower according to the most pressing issues. This led to military flight personnel being able to fit their workloads into a normal workday while also increasing output.
RESULTS
Streamline Decision Making & Accountability
Enables leadership to efficiently allocate resources and manpower based on priority issues.
Improving Customer Experience
Eliminates missed emails.
Saving Time & Money
Saves over 1,200 man-hours per month.